It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.
As long as a meter is installed a customer will always be receiving estimated bills unless the meter is removed by ECG or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period. Also for faulty ...
As long as a meter is installed a customer will always be receiving bills unless the meter is disconnected or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period. • Non-Residential meters ...
If the meter was removed by ECG, then a finalized bill will be prepared but it was removed as a result of it being faulty, then a flat rate (Specific amount every month) until the new one is installed.
The cost of Kilowatts/Unit is depended on the tariff bracket of electricity consumption. Below is the breakdown; Residential TARRIF 0-50 - (GHp/kWh) 0.3078 51-300 - (GHp/kWh) 0.6175 301 – 600 - (GHp/kWh) 0.8014 601+ - (GHp/kWh) 0.8904 Service ...
The cost of Kilowatts/Unit is depended on the tariff bracket of electricity consumption. Below is the breakdown; Residential TARRIF 0-50 - (GHp/kWh) 0.3078 51-300 - (GHp/kWh) 0.6175 301 – 600 - (GHp/kWh) 0.8014 601+ - (GHp/kWh) 0.8904 Service Charge: ...
You can purchase credit at the following places, • District offices • Private vendors • ECG Pay points Kindly provide us with your District including location and landmark so we can assist you with the nearest location.
This could be as a result of Estimated bills within the first 3 months of installing the meter or Flat rates due to faulty meter. Please provide us with the following details to assist you. • Account number/Service Point number • Account name • ...
If the current reading on the bill is higher than that of the meter or if the current reading on the meter is unreasonably higher than that of the bill, kindly take a picture of the reading on the meter and send to us in addition to the following ...
The following could be the reasons why your payment may not have reflected. • Bill prepared before payment was made • When payment is made outside the customer’s ECG Region. • Payment made at the Bank or through Mobile money/ Vendor/ Express ...
You may be receiving such bills as a result of the following; • Multiple consumers on the meter • Earth leakage • Faulty meter • Increased Consumption • Overbilling • Wrong reading • Estimated billing Earth leakage issues kindly get a qualified ...
You may not receive your bills for many reasons which include the following below; • Newly installed meters within 3 months • Meter under SHEP (Self Help Electrification Project by the Government) Project • Wrong Address on your Account. • Meter ...