I have paid into the wrong account

Kindly visit your District Office to speak to the Customer Relations Executive.

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• Payment into wrong account

  Kindly see the customer relations executive at your district office with proof of purchase for further assistance.

• Does minus on a post paid meter mean you are in credit or in debit?

  When you see minus before any amount on a postpaid meter bill, it means credit to that account.

• Can I pay my post paid meter bills?

  Yes, you can pay postpaid bills

• Can I get post paid transaction history on the ECG mobile app?

  Only payment made with the App can be retrieved.

• Why I’m I not receiving my bills

  You may not receive your bills for many reasons which include the following below; • Newly installed meters within 3 months • Meter under SHEP (Self Help Electrification Project by the Government) Project • Wrong Address on your Account. • Meter ...