Why is the amount on the bills I’ve been receiving for some months the same.
This could be as a result of Estimated bills within the first 3 months of installing the meter or Flat rates due to faulty meter.
Please provide us with the following details to assist you.
• Account number/Service Point number
• Account name
• Reliable contact number
Why do I receive huge bills
You may be receiving such bills as a result of the following; • Multiple consumers on the meter • Earth leakage • Faulty meter • Increased Consumption • Overbilling • Wrong reading • Estimated billing Earth leakage issues kindly get a qualified ...
Why I’m I not receiving my bills
You may not receive your bills for many reasons which include the following below; • Newly installed meters within 3 months • Meter under SHEP (Self Help Electrification Project by the Government) Project • Wrong Address on your Account. • Meter ...
I traveled for some months and I’ve been given a bill why
As long as a meter is installed a customer will always be receiving bills unless the meter is disconnected or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period. • Non-Residential meters ...
Why I’m I receiving bills whiles my meter has been removed
If the meter was removed by ECG, then a finalized bill will be prepared but it was removed as a result of it being faulty, then a flat rate (Specific amount every month) until the new one is installed.
Why do I have a negative amount showing on my bill
Having a negative balance could be as a result of paying more than you owe or when there is a correction of a wrong reading of a previous bill.