Why do I have a negative amount showing on my bill
Having a negative balance could be as a result of paying more than you owe or when there is a correction of a wrong reading of a previous bill.
Where on the bill can I see my current charges
It is captured as the current bill at the bottom right corner of the bill.
Payments made have not reflected on my bill
The following could be the reasons why your payment may not have reflected. • Bill prepared before payment was made • When payment is made outside the customer’s ECG Region. • Payment made at the Bank or through Mobile money/ Vendor/ Express ...
Consumption Not Showing
Kindly note that currently, only customers with Kamstrup(Nuri) prepayment meters can check their consumption data on the app. However, works are ongoing to ensure all customers with smart meters can access their consumption data on the app. To check ...
The readings I have on my bill don’t tally with what I have on the meter
If the current reading on the bill is higher than that of the meter or if the current reading on the meter is unreasonably higher than that of the bill, kindly take a picture of the reading on the meter and send to us in addition to the following ...
Is it possible I can receive a bill even when my meter is disconnected?
As long as a meter is installed a customer will always be receiving estimated bills unless the meter is removed by ECG or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period. Also for faulty ...