I’ve been using my prepaid meter for long but no deduction has been made why

This could be a result of an illegal connection or the meter is faulty.

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• A new meter was installed I went to buy credit but I’ve been deducted why

  When new prepaid meters are installed it comes with an initial amount which is deducted when your first purchase is made.

• Can I get a monthly statement for the previous month’s consumption since I’m a prepaid Customer

  Customers using the Nuri/Kamstrup meter registered on the Mobile App can view their consumption history as well as payments made with the App.

• I have made payment but my prepaid meter has not been topped up, what do I do?

  Call the Call Centre, visit the district office or like or follow us on any of our social media handles to post a message

• Can I top up any type of ECG meter using the application?

  Nuri for now

• Meter Error after purchasing power.

  Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details