What do you do when you pay a bill into someone's account

Kindly visit your District Office to speak to the Customer Relations Executive.

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• Payments made have not reflected on my bill

  The following could be the reasons why your payment may not have reflected. • Bill prepared before payment was made • When payment is made outside the customer’s ECG Region. • Payment made at the Bank or through Mobile money/ Vendor/ Express ...

• The readings I have on my bill don’t tally with what I have on the meter

  If the current reading on the bill is higher than that of the meter or if the current reading on the meter is unreasonably higher than that of the bill, kindly take a picture of the reading on the meter and send to us in addition to the following ...

• Can I pay my post paid meter bills?

  Yes, you can pay postpaid bills

• Where on the bill can I see my current charges

  It is captured as the current bill at the bottom right corner of the bill.

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.