A new meter was installed I went to buy credit but I’ve been deducted why

When new prepaid meters are installed it comes with an initial amount which is deducted when your first purchase is made.

• Related Articles

• Where can I get credit to buy

  You can purchase credit at the following places, • District offices • Private vendors • ECG Pay points Kindly provide us with your District including location and landmark so we can assist you with the nearest location.

• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...

• Does minus on a post paid meter mean you are in credit or in debit?

  When you see minus before any amount on a postpaid meter bill, it means credit to that account.

• Why I’m I receiving bills whiles my meter has been removed

  If the meter was removed by ECG, then a finalized bill will be prepared but it was removed as a result of it being faulty, then a flat rate (Specific amount every month) until the new one is installed.

• Can I top up my credit when I still have some credit on the meter

  Yes, you can, as there is no limit to how much credit that can be purchased.