A new meter was installed I went to buy credit but I’ve been deducted why

When new prepaid meters are installed it comes with an initial amount which is deducted when your first purchase is made.

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• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...

• Does minus on a post paid meter mean you are in credit or in debit?

  When you see minus before any amount on a postpaid meter bill, it means credit to that account.

• Where can I get credit to buy

  You can purchase credit at the following places, • District offices • Private vendors • ECG Pay points Kindly provide us with your District including location and landmark so we can assist you with the nearest location.

• Can I top up my credit when I still have some credit on the meter

  Yes, you can, as there is no limit to how much credit that can be purchased.  

• Recharging your Alpha Meter

  Recharge with a Token You are provided with a Token after making a purchase at any ECG payment outlet. Punch in the token to send credit to meter (very similar to dialing a number on the phone). The process is [ Press Start ] + [ Enter Token ] + [ ...