Why I’m I receiving bills whiles my meter has been removed
If the meter was removed by ECG, then a finalized bill will be prepared but it was removed as a result of it being faulty, then a flat rate (Specific amount every month) until the new one is installed.
Why do I receive huge bills
You may be receiving such bills as a result of the following; • Multiple consumers on the meter • Earth leakage • Faulty meter • Increased Consumption • Overbilling • Wrong reading • Estimated billing Earth leakage issues kindly get a qualified ...
Why I’m I not receiving my bills
You may not receive your bills for many reasons which include the following below; • Newly installed meters within 3 months • Meter under SHEP (Self Help Electrification Project by the Government) Project • Wrong Address on your Account. • Meter ...
Meter Error after purchasing power.
Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
Can I pay my post paid meter bills?
Yes, you can pay postpaid bills
Is it possible I can receive a bill even when my meter is disconnected?
As long as a meter is installed a customer will always be receiving estimated bills unless the meter is removed by ECG or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period. Also for faulty ...