Can I get post paid transaction history on the ECG mobile app?

Only payment made with the App can be retrieved.

• Related Articles

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

• Can I get a monthly statement for the previous month’s consumption since I’m a prepaid Customer

  Customers using the Nuri/Kamstrup meter registered on the Mobile App can view their consumption history as well as payments made with the App.

• What do you do when you make a prepaid payment instead of postpaid on the ECG mobile app?

  Kindly visit your District Office to speak to the Customer Relations Executive.

• Can I pay my post paid meter bills?

  Yes, you can pay postpaid bills

• Token Not Found

  Kindly assist us with the following details for further assistance: Meter number Mobile Money Number ECG Transaction ID (If any) Momo transaction ID   Click to provide details