Why I’m I not receiving my bills

You may not receive your bills for many reasons which include the following below;

• Newly installed meters within 3 months

• Meter under SHEP (Self Help Electrification Project by the Government) Project

• Wrong Address on your Account.

• Meter reader not having access to Customers’ premises

• Meter was moved to a different area or district. 

Kindly provide us with the following details to enable us to assist you.

• Account number/Service Point number

• Account name

• Reliable contact number

Click to provide details

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  Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.