How long does it take for payment to reflect when I pay bill with the ECG mobile app?

It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

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• Can I get post paid transaction history on the ECG mobile app?

  Only payment made with the App can be retrieved.

• How do I make payment for my bills/top ups?

  Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.  

• Payments made have not reflected on my bill

  The following could be the reasons why your payment may not have reflected. • Bill prepared before payment was made • When payment is made outside the customer’s ECG Region. • Payment made at the Bank or through Mobile money/ Vendor/ Express ...

• What do you do when you make a prepaid payment instead of postpaid on the ECG mobile app?

  Kindly visit your District Office to speak to the Customer Relations Executive.

• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...