Can I get a monthly statement for the previous month’s consumption since I’m a prepaid Customer
Customers using the Nuri/Kamstrup meter registered on the Mobile App can view their consumption history as well as payments made with the App.
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Kindly note that currently, only customers with Kamstrup(Nuri) prepayment meters can check their consumption data on the app. However, works are ongoing to ensure all customers with smart meters can access their consumption data on the app. To check ...
What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?
You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.
I am on your smart meter which allows me to deposit cash on it at the beginning of each month and it calculates my monthly consumption and does the configuration at the end of the month. How do you cater for me under the COVID - 19 reliefs?
The 1st May, 2020 date for implementation will take care of it. The system is designed to reset itself at the end of every month and start billing afresh from the 1st of the next month. Once the relief is deposited in a new month, full benefit will ...
What happens to me if my consumption for March, 2020 fell drastically low because I traveled out of town in that month and did not use much electricity but I am back now?
The Utilities will have no way of independently confirming your claim; conversely, if you had held some unusual social or even commercial functions in March, 2020 that ballooned your consumption in that benchmark month, the Utilities would not be ...
When will the implementation begin and why?
The implementation of the relief will commence effectively on May 01, 2020 for prepaid customers. For postpaid customers, it will reflect on their April, 2020 bills that will be delivered by end of May, 2020. March, 2020 bills are being processed and ...