What do you do when you make a prepaid payment instead of postpaid on the ECG mobile app?

Kindly visit your District Office to speak to the Customer Relations Executive.

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• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

• How do I make payment for my bills/top ups?

  Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.  

• Can I get post paid transaction history on the ECG mobile app?

  Only payment made with the App can be retrieved.

• Is the application safe enough to make payment?

  Yes, the application is safe enough to make payment

• How to become a prepaid vendor for ECG

  Guidelines to become a prepaid vendor for ECG ·         Registered Business. ·         Apply to ECG officially through the Regional General Manager. ·         You will be notified to see the ICT officer for inspection of premises. ·         Your ...