The readings I have on my bill don’t tally with what I have on the meter
If the current reading on the bill is higher than that of the meter or if the current reading on the meter is unreasonably higher than that of the bill, kindly take a picture of the reading on the meter and send to us in addition to the following details;
• Account number/Service Point number
• Account name
• Reliable contact number
My meter is on but I don’t have power
The following may be the possible causes: • Internal wiring problem • Insufficient credit (Prepaid meter) • Low voltage • High voltage • Faulty meter • Phase off (3 phase meter) NB. Most prepaid meters are built with relays that trip when ...
Why are some houses having power and we don’t have power
It may be due to a number of factors including; • Phase Off • Suspected Loose Contact • Electrical Fault • Faulty Meter • Exhausted Prepaid Credit • Disconnection Please provide the following details to make a report on your behalf if it has not been ...
Meter Error after purchasing power.
Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
Is it possible I can receive a bill even when my meter is disconnected?
As long as a meter is installed a customer will always be receiving estimated bills unless the meter is removed by ECG or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period. Also for faulty ...
Why I’m I receiving bills whiles my meter has been removed
If the meter was removed by ECG, then a finalized bill will be prepared but it was removed as a result of it being faulty, then a flat rate (Specific amount every month) until the new one is installed.