I traveled for some months and I’ve been given a bill why

As long as a meter is installed a customer will always be receiving bills unless the meter is disconnected or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period.

• Non-Residential meters will contain Service charges, VAT and NHIL

• For residential customers, it will contain only Service charges

• Related Articles

• Why is the amount on the bills I’ve been receiving for some months the same.

  This could be as a result of Estimated bills within the first 3 months of installing the meter or Flat rates due to faulty meter. Please provide us with the following details to assist you. • Account number/Service Point number • Account name • ...

• Payments made have not reflected on my bill

  The following could be the reasons why your payment may not have reflected. • Bill prepared before payment was made • When payment is made outside the customer’s ECG Region. • Payment made at the Bank or through Mobile money/ Vendor/ Express ...

• Where on the bill can I see my current charges

  It is captured as the current bill at the bottom right corner of the bill.

• Why is the relief for only three months?

  The relief, as explained earlier, is in response to the economic hardships visited on the citizenry by COVID – 19. It is intended by the Government to provide some respite in the face of the difficulties. Three months (a quarter of a year) is, ...

• Why do I have a negative amount showing on my bill

  Having a negative balance could be as a result of paying more than you owe or when there is a correction of a wrong reading of a previous bill.