ECG

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How to become a prepaid vendor for ECG
Guidelines to become a prepaid vendor for ECG · Registered Business. · Apply to ECG officially through the Regional General Manager. · You will be notified to see the ICT officer for inspection of premises. · Your ...
Recharging your Alpha Meter
Recharge with a Token You are provided with a Token after making a purchase at any ECG payment outlet. Punch in the token to send credit to meter (very similar to dialing a number on the phone). The process is [ Press Start ] + [ Enter Token ] + [ ...
ALPHA Smart Pre-Payment meter
The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem 2. User Interface Unit (UIU) 1. SMART PREPAYMENT METER+ MODEM ALPHA smart Prepayment Meter can easily be ...
Can I get post paid transaction history on the ECG mobile app?
Only payment made with the App can be retrieved.
How long does it take for payment to reflect when I pay bill with the ECG mobile app?
It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

Popular Articles
How to become a prepaid vendor for ECG
Guidelines to become a prepaid vendor for ECG · Registered Business. · Apply to ECG officially through the Regional General Manager. · You will be notified to see the ICT officer for inspection of premises. · Your ...
I have made payment but my prepaid meter has not been topped up, what do I do?
Call the Call Centre, visit the district office or like or follow us on any of our social media handles to post a message
How long does it take for payment to reflect when I pay bill with the ECG mobile app?
It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.
My meter is on but I don’t have power
The following may be the possible causes: • Internal wiring problem • Insufficient credit (Prepaid meter) • Low voltage • High voltage • Faulty meter • Phase off (3 phase meter) NB. Most prepaid meters are built with relays that trip when ...
Getting Electricity
STEP 1 GENERAL REQUIREMENTS: Any prospective customer who requires electricity supply should contact the Customer Relations Executive (CRE) at any Electricity Company of Ghana District /Regional Office. Supply Application form can be obtained at ...

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