ECG | FAQ | Knowledge Base

FAQ
I have made payment but my prepaid meter has not been topped up, what do I do?
Call the Call Centre, visit the district office or like or follow us on any of our social media handles to post a message
Can I pay my post paid meter bills?
Yes, you can pay postpaid bills
Is the application safe enough to make payment?
Yes, the application is safe enough to make payment
Can I top up any type of ECG meter using the application?
Nuri for now
How do I reset my password if I have forgotten?
Click on the application and click on forgotten password. An email will be sent to you with a verification code. Click on the link highlighted and enter the verification code to reset it.
How do I make payment for my bills/top ups?
Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.
Why am I charged for using the service?
You are being charged because the TELCOS have to be paid for using their platform as a channel for paying your ECG bills or top-up.

FAQ