Why do I have persistent phase offs?
Possible causes of phase off include;
• Transformer Overload
• Sparks on Pole
• Power Fluctuations
• Fuse/Cable theft
• Illegal Connection
• Merged Conductors
• Broken Conductors
• Usage of High Consuming Gadgets by customers
Please provide the following details to make a report on your behalf if it has not been reported yet.
• Location with landmark
• Reliable contact number
• Pole number/Geo Code /House number
How long will it take for my phase off issue to be resolved?
Phase offs are handled within 24 hours from the time is it reported.
How do we report a broken pole issue
Kindly give us the Vehicle registration number if you have it as well as the Location, reliable contact number & nearest Pole number. Report to us on +233302611611, or @ECGghOfficial
I have power but some sockets are not working, what is causing that?
The following may be the possible causes of Low Voltage: • Low voltage • Phase off (if meter is 3 phase) • Customer’s Internal Blown fuse (Any electrician can fix it) • Faulty Socket in customer’s premises • Suspected loose contact on 1 or 2 phases ...
What is the cause of the Low Voltage in my area
The following may be the possible causes of Low Voltage: • Overload • Phase reversal • Jumper cut Please provide the following details to make a report on your behalf if it has not been reported yet. • Location with landmark • Reliable contact number ...
My meter is on but I don’t have power
The following may be the possible causes: • Internal wiring problem • Insufficient credit (Prepaid meter) • Low voltage • High voltage • Faulty meter • Phase off (3 phase meter) NB. Most prepaid meters are built with relays that trip when ...