Why do I have persistent phase offs?
Possible causes of phase off include;
• Transformer Overload
• Sparks on Pole
• Power Fluctuations
• Fuse/Cable theft
• Illegal Connection
• Merged Conductors
• Broken Conductors
• Usage of High Consuming Gadgets by customers
Please provide the following details to make a report on your behalf if it has not been reported yet.
• Location with landmark
• Reliable contact number
• Pole number/Geo Code /House number
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How long will it take for my phase off issue to be resolved?
Phase offs are handled within 24 hours from the time is it reported.How do we report a broken pole issue
Kindly give us the Vehicle registration number if you have it as well as the Location, reliable contact number & nearest Pole number. Report to us on +233302611611, or @ECGghOfficialI have power but some sockets are not working, what is causing that?
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