Why are some houses having power and we don’t have power
It may be due to a number of factors including;
• Phase Off
• Suspected Loose Contact
• Electrical Fault
• Faulty Meter
• Exhausted Prepaid Credit
Please provide the following details to make a report on your behalf if it has not been reported yet.
• Location with landmark
• Reliable contact number
• Pole number/Geo Code /House number
My meter is on but I don’t have power
The following may be the possible causes: • Internal wiring problem • Insufficient credit (Prepaid meter) • Low voltage • High voltage • Faulty meter • Phase off (3 phase meter) NB. Most prepaid meters are built with relays that trip when ...
The readings I have on my bill don’t tally with what I have on the meter
If the current reading on the bill is higher than that of the meter or if the current reading on the meter is unreasonably higher than that of the bill, kindly take a picture of the reading on the meter and send to us in addition to the following ...
Meter Error after purchasing power.
Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
My power has been been off for more than 24 hours
The following may be the possible causes: • Multiple faults • Burnt/ Faulty Transformer • Overhead Line fault • Underground cable fault • Cable theft • Broken/ Burnt poles Please provide the following details to make a report on your behalf if it ...
My power keeps going on and off (fluctuating), what is the cause?
The following may be the possible causes: • Overload • Low-grade cables used for wiring at customer’s premises • Jumper cut please provide the following details to make a report on your behalf if it has not been reported yet. • Location with ...