Why am I charged for using the service?
You are being charged because the TELCOS have to be paid for using their platform as a channel for paying your ECG bills or top-up.
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Can I top up any type of ECG meter using the application?
Nuri for nowI’ve been using my prepaid meter for long but no deduction has been made why
This could be a result of an illegal connection or the meter is faulty.ALPHA Smart Pre-Payment meter
The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem 2. User Interface Unit (UIU) 1. SMART PREPAYMENT METER+ MODEM ALPHA smart Prepayment Meter can easily be ...Why I’m I not receiving my bills
You may not receive your bills for many reasons which include the following below; • Newly installed meters within 3 months • Meter under SHEP (Self Help Electrification Project by the Government) Project • Wrong Address on your Account. • Meter ...Why do I receive huge bills
You may be receiving such bills as a result of the following; • Multiple consumers on the meter • Earth leakage • Faulty meter • Increased Consumption • Overbilling • Wrong reading • Estimated billing Earth leakage issues kindly get a qualified ...