When will the implementation begin and why?

The implementation of the relief will commence effectively on May 01, 2020 for prepaid customers. For postpaid customers, it will reflect on their April, 2020 bills that will be delivered by end of May, 2020. March, 2020 bills are being processed and scheduled to be delivered by end of April, 2020. The slight delay in the implementation is necessary to allow for smooth and harmonious implementation. Since the benchmark month is March, 2020, it would be vital to get the actual consumption of prepaid and postpaid customers for that month.

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• Supposing I am able to conserve my electricity consumption in April, May and June, 2020 to the extent that it is lower than March, 2020, will I have less relief than the one due me as per March, 2020 benchmark?

  The relief will be full payment for lifeline customers and all other customers 50% of March, 2020 bill.

• How much will I pay for 1unitkwh

  The cost of Kilowatts/Unit is depended on the tariff bracket of electricity consumption. Below is the breakdown;  Residential TARRIF  0-50 - (GHp/kWh) 0.3078  51-300 - (GHp/kWh) 0.6175  301 – 600 - (GHp/kWh) 0.8014  601+ - (GHp/kWh) 0.8904  Service ...

• I am on your smart meter which allows me to deposit cash on it at the beginning of each month and it calculates my monthly consumption and does the configuration at the end of the month. How do you cater for me under the COVID - 19 reliefs?

  The 1st May, 2020 date for implementation will take care of it. The system is designed to reset itself at the end of every month and start billing afresh from the 1st of the next month. Once the relief is deposited in a new month, full benefit will ...

• How long will it take for my phase off issue to be resolved?

  Phase offs are handled within 24 hours from the time is it reported.

• When is the Government’s directive taking effect?

  The directive takes immediate effect, 1st April 2020.   For  postpaid  customers, they  will  see  the relief on their April, May and June 2020 electricity bills. ​  For prepaid, implementation will be by 1st May 2020 on their 1st purchase and in ...