
The implementation of
the relief will commence effectively on May 01, 2020 for prepaid customers. For
postpaid customers, it will reflect on their April, 2020 bills that will be delivered
by end of May, 2020. March, 2020 bills are being processed and scheduled to be delivered
by end of April, 2020. The slight delay in the implementation is necessary to
allow for smooth and harmonious implementation. Since the benchmark month is March,
2020, it would be vital to get the actual consumption of prepaid and postpaid
customers for that month.