What is the special COVID – 19 electricity relief all about?

The special COVID – 19 electricity relief is a special Government of Ghana (GoG) intervention which offers payment of bills of lifeline (0-50kwh) customers for three (3) months (April, May, June) and all other customers, 50% of their bills using March, 2020 bill as benchmark.  The relief covers all classes of customers (residential, non-residential, and Special Load Tariff (industrial). They are aimed at providing some financial relief to the citizenry in response to the hardships that have been imposed on them by COVID – 19.

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• Why is the relief for only three months?

  The relief, as explained earlier, is in response to the economic hardships visited on the citizenry by COVID – 19. It is intended by the Government to provide some respite in the face of the difficulties. Three months (a quarter of a year) is, ...

• Getting Electricity

  STEP 1 GENERAL REQUIREMENTS: Any prospective customer who requires electricity supply should contact the Customer Relations Executive (CRE) at any Electricity Company of Ghana District /Regional Office. Supply Application form can be obtained at ...

• Supposing I am able to conserve my electricity consumption in April, May and June, 2020 to the extent that it is lower than March, 2020, will I have less relief than the one due me as per March, 2020 benchmark?

  The relief will be full payment for lifeline customers and all other customers 50% of March, 2020 bill.

• Is it not a simple political ploy that serves only the political interest of the Government?

  Certainly, No! COVID – 19 is real and its devastating impact is global. With all the borders of Ghana closed and some major cities in Ghana locked down, the effect on economic activities country-wide cannot be over-emphasized. This situation, ...

• Why does the relief discriminate between lifeline customers and non- lifeline customers?

  Lifeline customers are generally regarded as underprivileged with low electricity consumption. Accordingly, since the economic hardships imposed by COVID – 19 are generally across board, it is only prudent and proper that lifeline customers enjoy a ...