What happens to me, a PPM customer who has credits rolling over into May, 2020?

There will be no adverse effect as the billing systems are designed to bill customers monthly and reset for the next monthly billing at the end of every month. In other words, the amount of relief that will be given monthly will add to the credit rolled over to the next month.

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• As a regular customer (both PPM and Postpaid), what do I have to do to access the credits/units due me from the COVID-19 reliefs?

  For postpaid, it will be part of the customer bill. The Utilities will make arrangement and give the relief credits to prepaid customers when they come to buy credits at vending points effective May 1, 2020. Postpaid clients will, however, see the ...

• What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?

  You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.

• What happens to me if I do not have any money to buy credits between now and May 01, 2020, the date the Utilities propose to commence implementation of the Presidential directives?

  It does not change anything. The benchmark is March, 2020.

• What happens to me if my consumption in the period April, May and June, 2020 exceeds that of March, 2020?

  You would be given the full relief within the limits for each of the three (3) months if you are a lifeline customer and 50% of the March, 2020 bill amount for other customers as directed by the President. The March, 2020 bill is the benchmark.

• How do I receive the credit due me as a prepayment customer?

  For smart prepayment meters, relief/credit will be sent remotely to your meters for April, May and June, 2020. Customers will be notified accordingly.  For non-smart prepayment meters, at your first purchase within the month your relief will be added ...