What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?

You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.

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• Consumption Not Showing

  Kindly note that currently, only customers with Kamstrup(Nuri) prepayment meters can check their consumption data on the app. However, works are ongoing to ensure all customers with smart meters can access their consumption data on the app. To check ...

• What happens to me if my consumption in the period April, May and June, 2020 exceeds that of March, 2020?

  You would be given the full relief within the limits for each of the three (3) months if you are a lifeline customer and 50% of the March, 2020 bill amount for other customers as directed by the President. The March, 2020 bill is the benchmark.

• Can I pay my post paid meter bills?

  Yes, you can pay postpaid bills

• Why the need for a benchmark? Why is the benchmark March, 2020?

  There is a very crucial need for a benchmark in order to avoid abuse. The benchmark should be your consumption at a time you did not know about any intention or plan of Government to absorb part of your electricity bills for a period of time so that ...

• Since March, 2020, is the benchmark, what happens to me if I suffer over-billing or under-billing in that month through no fault of mine?

  That will be an isolated case so it will be investigated on its own merit and the necessary adjustments (amendments) effected to allow for the corrected consumption figure to be used as the benchmark.