Recharging your Alpha Meter
Recharge with a Token
You are provided with a Token after making a purchase at any ECG payment outlet.
Punch in the token to send credit to meter (very similar to dialing a number on the phone).
The process is [ Press Start ] + [ Enter Token ] + [ Press Submit ]
[ Start ]  [ Submit ]
ALPHA Smart Pre-Payment meter
The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem 2. User Interface Unit (UIU) 1. SMART PREPAYMENT METER+ MODEM ALPHA smart Prepayment Meter can easily be ...
Meter Error after purchasing power.
Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
Can I top up any type of ECG meter using the application?
Nuri for now
My Meter is off but my power is on.
Some of our meters go to sleep mode after a period of inactivity to conserve energy. Depending on the meter you are using, swiping your card or keying in code for checking your balance will activate the meter. Please see the customer relations ...
Why I’m I receiving bills whiles my meter has been removed
If the meter was removed by ECG, then a finalized bill will be prepared but it was removed as a result of it being faulty, then a flat rate (Specific amount every month) until the new one is installed.