Payment into wrong account

Kindly see the customer relations executive at your district office with proof of purchase for further assistance.

• Related Articles

• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...

• I have paid into the wrong account

  Kindly visit your District Office to speak to the Customer Relations Executive.

• How do I make payment for my bills/top ups?

  Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.  

• Is the application safe enough to make payment?

  Yes, the application is safe enough to make payment

• Do I benefit from the relief if my account has been disconnected?

  If you were disconnected for illegality, you shall not benefit. If you were disconnected for non-payment you could be reconnected for the period. It’s a case by case basis.