Over and Under Billing

Your high consumption could be as a result of the following:

In the case of the earth wiring system, we would recommend that you get the services of a certified electrician.

However, should the electrician confirm otherwise, kindly see the customer relations executive at your district office for assistance.

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Since March, 2020, is the benchmark, what happens to me if I suffer over-billing or under-billing in that month through no fault of mine?
That will be an isolated case so it will be investigated on its own merit and the necessary adjustments (amendments) effected to allow for the corrected consumption figure to be used as the benchmark.
How would you determine who qualifies as a lifeline customer?
The billing system will use customers’ consumption within the period.
Why do I have persistent phase offs?
Possible causes of phase off include; • Transformer Overload • Sparks on Pole • Power Fluctuations • Fuse/Cable theft • Illegal Connection • Merged Conductors • Broken Conductors • Usage of High Consuming Gadgets by customers Please provide the ...
Why do I receive huge bills
You may be receiving such bills as a result of the following; • Multiple consumers on the meter • Earth leakage • Faulty meter • Increased Consumption • Overbilling • Wrong reading • Estimated billing Earth leakage issues kindly get a qualified ...
What happens to me, a PPM customer who has credits rolling over into May, 2020?
There will be no adverse effect as the billing systems are designed to bill customers monthly and reset for the next monthly billing at the end of every month. In other words, the amount of relief that will be given monthly will add to the credit ...

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