My power has been been off for more than 24 hours

My power has been been off for more than 24 hours


The following may be the possible causes:
• Multiple faults
• Burnt/ Faulty Transformer
• Overhead Line fault
• Underground cable fault
• Cable theft
• Broken/ Burnt poles 
Please provide the following details to make a report on your behalf if it has not been reported yet.
• Location with landmark
• Reliable contact number
• Pole number/Geo Code /House number
                       Click to provide details

    • Related Articles

    • My meter is on but I don’t have power

      The following may be the possible causes: • Internal wiring problem • Insufficient credit (Prepaid meter) • Low voltage • High voltage • Faulty meter • Phase off (3 phase meter)             NB. Most prepaid meters are built with relays that trip when ...
    • Meter Error after purchasing power.

      Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
    • Why are some houses having power and we don’t have power

      It may be due to a number of factors including; • Phase Off • Suspected Loose Contact • Electrical Fault • Faulty Meter • Exhausted Prepaid Credit • Disconnection Please provide the following details to make a report on your behalf if it has not been ...
    • My power keeps going on and off (fluctuating), what is the cause?

      The following may be the possible causes: • Overload • Low-grade cables used for wiring at customer’s premises • Jumper cut  please provide the following details to make a report on your behalf if it has not been reported yet. • Location with ...
    • I have power but some sockets are not working, what is causing that?

      The following may be the possible causes of Low Voltage: • Low voltage • Phase off (if meter is 3 phase) • Customer’s Internal Blown fuse (Any electrician can fix it) • Faulty Socket in customer’s premises • Suspected loose contact on 1 or 2 phases ...