The following may be the possible causes:

• Internal wiring problem

• Insufficient credit (Prepaid meter)

• Low voltage

• High voltage

• Faulty meter

• Phase off (3 phase meter)

            NB. Most prepaid meters are built with relays that trip when power is unstable (low or high voltage).

Please provide the following details to make a report on your behalf if it has not been reported yet.

• Location with landmark

• Reliable contact number

• Pole number/Geo Code /House number