My meter is on but I don’t have power
The following may be the possible causes:
• Internal wiring problem
• Insufficient credit (Prepaid meter)
• Low voltage
• High voltage
• Faulty meter
• Phase off (3 phase meter)
NB. Most prepaid meters are built with relays that trip when power is unstable (low or high voltage).
Please provide the following details to make a report on your behalf if it has not been reported yet.
• Location with landmark
• Reliable contact number
• Pole number/Geo Code /House number
Meter Error after purchasing power.
Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
Why are some houses having power and we don’t have power
It may be due to a number of factors including; • Phase Off • Suspected Loose Contact • Electrical Fault • Faulty Meter • Exhausted Prepaid Credit • Disconnection Please provide the following details to make a report on your behalf if it has not been ...
The readings I have on my bill don’t tally with what I have on the meter
If the current reading on the bill is higher than that of the meter or if the current reading on the meter is unreasonably higher than that of the bill, kindly take a picture of the reading on the meter and send to us in addition to the following ...
My Meter is off but my power is on.
Some of our meters go to sleep mode after a period of inactivity to conserve energy. Depending on the meter you are using, swiping your card or keying in code for checking your balance will activate the meter. Please see the customer relations ...
Recharging your Alpha Meter
Recharge with a Token You are provided with a Token after making a purchase at any ECG payment outlet. Punch in the token to send credit to meter (very similar to dialing a number on the phone). The process is [ Press Start ] + [ Enter Token ] + [ ...