My Meter is off but my power is on.
Some of our meters go to sleep mode after a period of inactivity to conserve energy.
Depending on the meter you are using, swiping your card or keying in code for checking your balance will activate the meter.
Please see the customer relations executive at our district office if the meter remains off.
Meter Error after purchasing power.
Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
My meter is on but I don’t have power
The following may be the possible causes: • Internal wiring problem • Insufficient credit (Prepaid meter) • Low voltage • High voltage • Faulty meter • Phase off (3 phase meter) NB. Most prepaid meters are built with relays that trip when ...
Recharging your Alpha Meter
Recharge with a Token You are provided with a Token after making a purchase at any ECG payment outlet. Punch in the token to send credit to meter (very similar to dialing a number on the phone). The process is [ Press Start ] + [ Enter Token ] + [ ...
ALPHA Smart Pre-Payment meter
The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem 2. User Interface Unit (UIU) 1. SMART PREPAYMENT METER+ MODEM ALPHA smart Prepayment Meter can easily be ...
Can I top up any type of ECG meter using the application?
Nuri for now