Is the application safe enough to make payment?

Yes, the application is safe enough to make payment

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• How do I make payment for my bills/top ups?

  Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.  

• What do you do when you make a prepaid payment instead of postpaid on the ECG mobile app?

  Kindly visit your District Office to speak to the Customer Relations Executive.

• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

• Payment into wrong account

  Kindly see the customer relations executive at your district office with proof of purchase for further assistance.