Is it not an act of sabotage for the Utilities to propose not to implement the Presidential directive until May, 2020 when the directive says in clear terms that it is to take effect in April, 2020?

No. there is no sabotage in this. At the date of the announcement, a lot of clients had already purchased their credits. Implementing it immediately would have therefore been to their disadvantage. For postpaid clients, nothing has changed. They will see their benefits at the end of the month on their bills. This period also allows for technical testing.

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• When is the Government’s directive taking effect?

  The directive takes immediate effect, 1st April 2020.   For  postpaid  customers, they  will  see  the relief on their April, May and June 2020 electricity bills. ​  For prepaid, implementation will be by 1st May 2020 on their 1st purchase and in ...

• What happens to me if I do not have any money to buy credits between now and May 01, 2020, the date the Utilities propose to commence implementation of the Presidential directives?

  It does not change anything. The benchmark is March, 2020.

• What happens to me if my consumption in the period April, May and June, 2020 exceeds that of March, 2020?

  You would be given the full relief within the limits for each of the three (3) months if you are a lifeline customer and 50% of the March, 2020 bill amount for other customers as directed by the President. The March, 2020 bill is the benchmark.

• What happens to me, a PPM customer who has credits rolling over into May, 2020?

  There will be no adverse effect as the billing systems are designed to bill customers monthly and reset for the next monthly billing at the end of every month. In other words, the amount of relief that will be given monthly will add to the credit ...

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.