I have power but some sockets are not working, what is causing that?

I have power but some sockets are not working, what is causing that?


The following may be the possible causes of Low Voltage:
• Low voltage
• Phase off (if meter is 3 phase)
• Customer’s Internal Blown fuse (Any electrician can fix it)
• Faulty Socket in customer’s premises
• Suspected loose contact on 1 or 2 phases (if meter is 3 phase)

Please provide the following details to make a report on your behalf if it has not been reported yet.
• Location with landmark
• Reliable contact number
• Pole number/Geo Code /House number
                    Click to provide details

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