I have power but some sockets are not working, what is causing that?
The following may be the possible causes of Low Voltage:
• Low voltage
• Phase off (if meter is 3 phase)
• Customer’s Internal Blown fuse (Any electrician can fix it)
• Faulty Socket in customer’s premises
• Suspected loose contact on 1 or 2 phases (if meter is 3 phase)
Please provide the following details to make a report on your behalf if it has not been reported yet.
• Location with landmark
• Reliable contact number
• Pole number/Geo Code /House number
My meter is on but I don’t have power
The following may be the possible causes: • Internal wiring problem • Insufficient credit (Prepaid meter) • Low voltage • High voltage • Faulty meter • Phase off (3 phase meter) NB. Most prepaid meters are built with relays that trip when ...
Meter Error after purchasing power.
Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details
Why are some houses having power and we don’t have power
It may be due to a number of factors including; • Phase Off • Suspected Loose Contact • Electrical Fault • Faulty Meter • Exhausted Prepaid Credit • Disconnection Please provide the following details to make a report on your behalf if it has not been ...
My Meter is off but my power is on.
Some of our meters go to sleep mode after a period of inactivity to conserve energy. Depending on the meter you are using, swiping your card or keying in code for checking your balance will activate the meter. Please see the customer relations ...
My power keeps going on and off (fluctuating), what is the cause?
The following may be the possible causes: • Overload • Low-grade cables used for wiring at customer’s premises • Jumper cut please provide the following details to make a report on your behalf if it has not been reported yet. • Location with ...