I have made payment but my prepaid meter has not been topped up, what do I do?

Call the Call Centre, visit the district office or like or follow us on any of our social media handles to post a message

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• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...

• I’ve been using my prepaid meter for long but no deduction has been made why

  This could be a result of an illegal connection or the meter is faulty.

• How do I make payment for my bills/top ups?

  Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.  

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

• Payments made have not reflected on my bill

  The following could be the reasons why your payment may not have reflected. • Bill prepared before payment was made • When payment is made outside the customer’s ECG Region. • Payment made at the Bank or through Mobile money/ Vendor/ Express ...