I have made payment but my prepaid meter has not been topped up, what do I do?

Call the Call Centre, visit the district office or like or follow us on any of our social media handles to post a message

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• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...

• I’ve been using my prepaid meter for long but no deduction has been made why

  This could be a result of an illegal connection or the meter is faulty.

• How do I make payment for my bills/top ups?

  Download and install the ecgmobile application from Google Playstore. Visit meter management or postpaid bills on the application to either top-up your meter or pay your bills.  

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

• Recharging your Alpha Meter

  Recharge with a Token You are provided with a Token after making a purchase at any ECG payment outlet. Punch in the token to send credit to meter (very similar to dialing a number on the phone). The process is [ Press Start ] + [ Enter Token ] + [ ...