I am on your smart meter which allows me to deposit cash on it at the beginning of each month and it calculates my monthly consumption and does the configuration at the end of the month. How do you cater for me under the COVID - 19 reliefs?

The 1st May, 2020 date for implementation will take care of it. The system is designed to reset itself at the end of every month and start billing afresh from the 1st of the next month. Once the relief is deposited in a new month, full benefit will be given accordingly.

• Related Articles

• Consumption Not Showing

  Kindly note that currently, only customers with Kamstrup(Nuri) prepayment meters can check their consumption data on the app. However, works are ongoing to ensure all customers with smart meters can access their consumption data on the app. To check ...

• ALPHA Smart Pre-Payment meter

  The Alpha Smart Pre-payment system consists of two (2) major components at user end: 1. Smart Prepayment Meter with Modem  2. User Interface Unit (UIU)               1. SMART PREPAYMENT METER+  MODEM ALPHA smart Prepayment Meter can easily be ...

• Can I get a monthly statement for the previous month’s consumption since I’m a prepaid Customer

  Customers using the Nuri/Kamstrup meter registered on the Mobile App can view their consumption history as well as payments made with the App.

• Can I top up any type of ECG meter using the application?

  Nuri for now

• Meter Error after purchasing power.

  Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details