How would you determine who qualifies as a lifeline customer?

The billing system will use customers’ consumption within the period.

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• Why does the relief discriminate between lifeline customers and non- lifeline customers?

  Lifeline customers are generally regarded as underprivileged with low electricity consumption. Accordingly, since the economic hardships imposed by COVID – 19 are generally across board, it is only prudent and proper that lifeline customers enjoy a ...

• What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?

  You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.

• As a regular customer (both PPM and Postpaid), what do I have to do to access the credits/units due me from the COVID-19 reliefs?

  For postpaid, it will be part of the customer bill. The Utilities will make arrangement and give the relief credits to prepaid customers when they come to buy credits at vending points effective May 1, 2020. Postpaid clients will, however, see the ...

• Supposing I am able to conserve my electricity consumption in April, May and June, 2020 to the extent that it is lower than March, 2020, will I have less relief than the one due me as per March, 2020 benchmark?

  The relief will be full payment for lifeline customers and all other customers 50% of March, 2020 bill.

• What happens to me if my consumption in the period April, May and June, 2020 exceeds that of March, 2020?

  You would be given the full relief within the limits for each of the three (3) months if you are a lifeline customer and 50% of the March, 2020 bill amount for other customers as directed by the President. The March, 2020 bill is the benchmark.