How would you determine who qualifies as a lifeline customer?

The billing system will use customers’ consumption within the period.

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• Why does the relief discriminate between lifeline customers and non- lifeline customers?

  Lifeline customers are generally regarded as underprivileged with low electricity consumption. Accordingly, since the economic hardships imposed by COVID – 19 are generally across board, it is only prudent and proper that lifeline customers enjoy a ...

• What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?

  You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.

• As a regular customer (both PPM and Postpaid), what do I have to do to access the credits/units due me from the COVID-19 reliefs?

  For postpaid, it will be part of the customer bill. The Utilities will make arrangement and give the relief credits to prepaid customers when they come to buy credits at vending points effective May 1, 2020. Postpaid clients will, however, see the ...

• How do I receive the credit due me as a prepayment customer?

  For smart prepayment meters, relief/credit will be sent remotely to your meters for April, May and June, 2020. Customers will be notified accordingly.  For non-smart prepayment meters, at your first purchase within the month your relief will be added ...

• What happens to me, a PPM customer who has credits rolling over into May, 2020?

  There will be no adverse effect as the billing systems are designed to bill customers monthly and reset for the next monthly billing at the end of every month. In other words, the amount of relief that will be given monthly will add to the credit ...