How long will it take for my phase off issue to be resolved?

Phase offs are handled within 24 hours from the time is it reported.

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• Why do I have persistent phase offs?

  Possible causes of phase off include; • Transformer Overload • Sparks on Pole • Power Fluctuations • Fuse/Cable theft • Illegal Connection • Merged Conductors • Broken Conductors • Usage of High Consuming Gadgets by customers  Please provide the ...

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

• When will the implementation begin and why?

  The implementation of the relief will commence effectively on May 01, 2020 for prepaid customers. For postpaid customers, it will reflect on their April, 2020 bills that will be delivered by end of May, 2020. March, 2020 bills are being processed and ...

• Supposing I am able to conserve my electricity consumption in April, May and June, 2020 to the extent that it is lower than March, 2020, will I have less relief than the one due me as per March, 2020 benchmark?

  The relief will be full payment for lifeline customers and all other customers 50% of March, 2020 bill.

• Is it not an act of sabotage for the Utilities to propose not to implement the Presidential directive until May, 2020 when the directive says in clear terms that it is to take effect in April, 2020?

  No. there is no sabotage in this. At the date of the announcement, a lot of clients had already purchased their credits. Implementing it immediately would have therefore been to their disadvantage. For postpaid clients, nothing has changed. They will ...