How do we report a broken pole issue

Kindly give us the Vehicle registration number if you have it as well as the Location, reliable contact number & nearest Pole number.

Report to us on +233302611611, or @ECGghOfficial

• Related Articles

• Why do I have persistent phase offs?

  Possible causes of phase off include; • Transformer Overload • Sparks on Pole • Power Fluctuations • Fuse/Cable theft • Illegal Connection • Merged Conductors • Broken Conductors • Usage of High Consuming Gadgets by customers  Please provide the ...

• My power has been been off for more than 24 hours

  The following may be the possible causes: • Multiple faults • Burnt/ Faulty Transformer • Overhead Line fault • Underground cable fault • Cable theft • Broken/ Burnt poles  Please provide the following details to make a report on your behalf if it ...

• How long will it take for my phase off issue to be resolved?

  Phase offs are handled within 24 hours from the time is it reported.

• What is the cause of the Low Voltage in my area

  The following may be the possible causes of Low Voltage: • Overload • Phase reversal • Jumper cut Please provide the following details to make a report on your behalf if it has not been reported yet. • Location with landmark • Reliable contact number ...

• My power keeps going on and off (fluctuating), what is the cause?

  The following may be the possible causes: • Overload • Low-grade cables used for wiring at customer’s premises • Jumper cut  please provide the following details to make a report on your behalf if it has not been reported yet. • Location with ...