How do we report a broken pole issue
Kindly give us the Vehicle registration number if you have it as well as the Location, reliable contact number & nearest Pole number.
Report to us on +233302611611, or @ECGghOfficial
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Why do I have persistent phase offs?
Possible causes of phase off include; • Transformer Overload • Sparks on Pole • Power Fluctuations • Fuse/Cable theft • Illegal Connection • Merged Conductors • Broken Conductors • Usage of High Consuming Gadgets by customers Please provide the ...My power has been been off for more than 24 hours
The following may be the possible causes: • Multiple faults • Burnt/ Faulty Transformer • Overhead Line fault • Underground cable fault • Cable theft • Broken/ Burnt poles Please provide the following details to make a report on your behalf if it ...A vehicle ran into one of the poles in my area what must we do
Kindly give us the Vehicle registration number if you have it as well as the Location, reliable contact number & nearest Pole number. Report to us on +233302611611, or @ECGghOfficialHow long will it take for my phase off issue to be resolved?
Phase offs are handled within 24 hours from the time is it reported.Why do my lights go off during a storm or rains
This could be as a result of the following reasons including • Merged/ Broken Conductors • Broken / Burnt Poles • Burnt transformers/ Conductors