How do I receive the credit due me as a prepayment customer?

1. For smart prepayment meters, relief/credit will be sent remotely to your meters for April, May and June, 2020. Customers will be notified accordingly.
   
2.  For non-smart prepayment meters, at your first purchase within the month your relief will be added to whatever amount you want to deposit (purchase) at vending.

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• What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?

  You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.

• How do I know the relief due me as a postpaid customer when I do not receive my bills?

    You will receive your bills when   ECG resumes meter reading and bill distribution.  If you can provide your email address your bill will be delivered through email. (about 80%  of high  consuming  customers including SLT customers receive their ...

• As a regular customer (both PPM and Postpaid), what do I have to do to access the credits/units due me from the COVID-19 reliefs?

  For postpaid, it will be part of the customer bill. The Utilities will make arrangement and give the relief credits to prepaid customers when they come to buy credits at vending points effective May 1, 2020. Postpaid clients will, however, see the ...

• Can I top up my credit when I still have some credit on the meter

  Yes, you can, as there is no limit to how much credit that can be purchased.  

• Where can I get credit to buy

  You can purchase credit at the following places, • District offices • Private vendors • ECG Pay points Kindly provide us with your District including location and landmark so we can assist you with the nearest location.