How do I make payment for my bills/top ups?

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• Is the application safe enough to make payment?

  Yes, the application is safe enough to make payment

• Why do I receive huge bills

  You may be receiving such bills as a result of the following; • Multiple consumers on the meter • Earth leakage • Faulty meter • Increased Consumption • Overbilling • Wrong reading • Estimated billing Earth leakage issues kindly get a qualified ...

• Payments made have not reflected on my bill

  The following could be the reasons why your payment may not have reflected. • Bill prepared before payment was made • When payment is made outside the customer’s ECG Region. • Payment made at the Bank or through Mobile money/ Vendor/ Express ...

• How long does it take for payment to reflect when I pay bill with the ECG mobile app?

  It usually takes up to 24 hours for payment made via ECG mobile app for postpaid meters to reflect, however for prepaid meters it might take a while if the customers run of credit before the purchase is made.

• How do I know the relief due me as a postpaid customer when I do not receive my bills?

    You will receive your bills when   ECG resumes meter reading and bill distribution.  If you can provide your email address your bill will be delivered through email. (about 80%  of high  consuming  customers including SLT customers receive their ...