How do I know the relief due me as a postpaid customer when I do not receive my bills?
- You will receive your bills when ECG resumes
meter reading and bill distribution.
- If you can provide your
email address your bill will be delivered through email. (about 80% of high
consuming customers including SLT customers receive their bills through email.)
- Very soon SMS messages will be sent to customers who have provided their
correct phone numbers.
Why do I receive huge bills
You may be receiving such bills as a result of the following; • Multiple consumers on the meter • Earth leakage • Faulty meter • Increased Consumption • Overbilling • Wrong reading • Estimated billing Earth leakage issues kindly get a qualified ...
Can I pay my post paid meter bills?
Yes, you can pay postpaid bills
As a regular customer (both PPM and Postpaid), what do I have to do to access the credits/units due me from the COVID-19 reliefs?
For postpaid, it will be part of the customer bill. The Utilities will make arrangement and give the relief credits to prepaid customers when they come to buy credits at vending points effective May 1, 2020. Postpaid clients will, however, see the ...
How do I receive the credit due me as a prepayment customer?
For smart prepayment meters, relief/credit will be sent remotely to your meters for April, May and June, 2020. Customers will be notified accordingly. For non-smart prepayment meters, at your first purchase within the month your relief will be added ...
What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?
You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.