Does the relief affect Non Residential customers? e.g. Barbers, Seamstresses, etc.

Yes, it affects all electricity customers except disconnected customers.​

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• Why does the relief discriminate between lifeline customers and non- lifeline customers?

  Lifeline customers are generally regarded as underprivileged with low electricity consumption. Accordingly, since the economic hardships imposed by COVID – 19 are generally across board, it is only prudent and proper that lifeline customers enjoy a ...

• What is the special COVID – 19 electricity relief all about?

  The special COVID – 19 electricity relief is a special Government of Ghana (GoG) intervention which offers payment of bills of lifeline (0-50kwh) customers for three (3) months (April, May, June) and all other customers, 50% of their bills using ...

• Non-Delivery

  Kindly provide us with your Account Number and Account name to retrieve your bill. Please note some reasons why you may not receive your bills;   If your premises is inaccessible   when the meter is new or is a SHEP meter (Provided by Government)  ...

• What support does the relief offer me?

  It  offers  you  free  electric  power  if  you  consume 50kWh or below (lifeline customers) per month. For all other customers, it absorbs 50% of your bills using your March 2020 bill as the benchmark.

• Supposing I am able to conserve my electricity consumption in April, May and June, 2020 to the extent that it is lower than March, 2020, will I have less relief than the one due me as per March, 2020 benchmark?

  The relief will be full payment for lifeline customers and all other customers 50% of March, 2020 bill.