Do I benefit from the relief if my account has been disconnected?

If you were disconnected for illegality, you shall not benefit. If you were disconnected for non-payment you could be reconnected for the period. It’s a case by case basis.

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• What is the special COVID – 19 electricity relief all about?

  The special COVID – 19 electricity relief is a special Government of Ghana (GoG) intervention which offers payment of bills of lifeline (0-50kwh) customers for three (3) months (April, May, June) and all other customers, 50% of their bills using ...

• Does the relief affect Non Residential customers? e.g. Barbers, Seamstresses, etc.

  Yes, it affects all electricity customers except disconnected customers.​

• Why is the relief for only three months?

  The relief, as explained earlier, is in response to the economic hardships visited on the citizenry by COVID – 19. It is intended by the Government to provide some respite in the face of the difficulties. Three months (a quarter of a year) is, ...

• Is it possible I can receive a bill even when my meter is disconnected?

  As long as a meter is installed a customer will always be receiving estimated bills unless the meter is removed by ECG or ECG is notified to disconnect the meter from the system as a result of a customer’s unavailability for a period. Also for faulty ...

• Payment into wrong account

  Kindly see the customer relations executive at your district office with proof of purchase for further assistance.