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• Meter Error after purchasing power.

  Please provide the following details to assist in resolving the issue • Location with landmark • Type of meter • Error number Click to provide details

• What happens to me if I do not have any money to buy credits between now and May 01, 2020, the date the Utilities propose to commence implementation of the Presidential directives?

  It does not change anything. The benchmark is March, 2020.

• How long will it take for my phase off issue to be resolved?

  Phase offs are handled within 24 hours from the time is it reported.

• Is it not an act of sabotage for the Utilities to propose not to implement the Presidential directive until May, 2020 when the directive says in clear terms that it is to take effect in April, 2020?

  No. there is no sabotage in this. At the date of the announcement, a lot of clients had already purchased their credits. Implementing it immediately would have therefore been to their disadvantage. For postpaid clients, nothing has changed. They will ...

• I am on your smart meter which allows me to deposit cash on it at the beginning of each month and it calculates my monthly consumption and does the configuration at the end of the month. How do you cater for me under the COVID - 19 reliefs?

  The 1st May, 2020 date for implementation will take care of it. The system is designed to reset itself at the end of every month and start billing afresh from the 1st of the next month. Once the relief is deposited in a new month, full benefit will ...