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• Can I get a monthly statement for the previous month’s consumption since I’m a prepaid Customer

  Customers using the Nuri/Kamstrup meter registered on the Mobile App can view their consumption history as well as payments made with the App.

• What happens to me if my consumption for March, 2020 fell drastically low because I traveled out of town in that month and did not use much electricity but I am back now?

  The Utilities will have no way of independently confirming your claim; conversely, if you had held some unusual social or even commercial functions in March, 2020 that ballooned your consumption in that benchmark month, the Utilities would not be ...

• Why do I have a negative amount showing on my bill

  Having a negative balance could be as a result of paying more than you owe or when there is a correction of a wrong reading of a previous bill.

• What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?

  You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.

• What happens to me if my consumption in the period April, May and June, 2020 exceeds that of March, 2020?

  You would be given the full relief within the limits for each of the three (3) months if you are a lifeline customer and 50% of the March, 2020 bill amount for other customers as directed by the President. The March, 2020 bill is the benchmark.