Can I prune an overgrown tree on some conductors in my area
No please, tree pruning should be done by ECG or under their supervision.
ECG District Office should be notified for the necessary preventive measures to be put in place in order to avoid any cost that may arise as a result of damage to ECG Property which may interrupt power supply
What is the cause of the Low Voltage in my area
The following may be the possible causes of Low Voltage: • Overload • Phase reversal • Jumper cut Please provide the following details to make a report on your behalf if it has not been reported yet. • Location with landmark • Reliable contact number ...
A vehicle ran into one of the poles in my area what must we do
Kindly give us the Vehicle registration number if you have it as well as the Location, reliable contact number & nearest Pole number. Report to us on +233302611611, or @ECGghOfficial
Why do my lights go off during a storm or rains
This could be as a result of the following reasons including • Merged/ Broken Conductors • Broken / Burnt Poles • Burnt transformers/ Conductors
Why do I have persistent phase offs?
Possible causes of phase off include; • Transformer Overload • Sparks on Pole • Power Fluctuations • Fuse/Cable theft • Illegal Connection • Merged Conductors • Broken Conductors • Usage of High Consuming Gadgets by customers Please provide the ...
Why I’m I not receiving my bills
You may not receive your bills for many reasons which include the following below; • Newly installed meters within 3 months • Meter under SHEP (Self Help Electrification Project by the Government) Project • Wrong Address on your Account. • Meter ...