As a regular customer (both PPM and Postpaid), what do I have to do to access the credits/units due me from the COVID-19 reliefs?

For postpaid, it will be part of the customer bill. The Utilities will make arrangement and give the relief credits to prepaid customers when they come to buy credits at vending points effective May 1, 2020. Postpaid clients will, however, see the benefit as part of their bills at the end of the month.

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• Can I pay my post paid meter bills?

  Yes, you can pay postpaid bills

• What happens to me, a PPM customer who has credits rolling over into May, 2020?

  There will be no adverse effect as the billing systems are designed to bill customers monthly and reset for the next monthly billing at the end of every month. In other words, the amount of relief that will be given monthly will add to the credit ...

• How do I know the relief due me as a postpaid customer when I do not receive my bills?

    You will receive your bills when   ECG resumes meter reading and bill distribution.  If you can provide your email address your bill will be delivered through email. (about 80%  of high  consuming  customers including SLT customers receive their ...

• What happens if my consumption for the benchmark period is zero - either as a prepayment customer or a postpaid customer.?

  You will receive GHS2.13. The GHS2.13 is the total billed amount because of the service charge. However if you a lifeline customer you get the full benefit.

• What is the special COVID – 19 electricity relief all about?

  The special COVID – 19 electricity relief is a special Government of Ghana (GoG) intervention which offers payment of bills of lifeline (0-50kwh) customers for three (3) months (April, May, June) and all other customers, 50% of their bills using ...