I Paid (GHC80) Bill on 18th December using G-Money But It Does not Reflect in the Account

I Paid (GHC80) Bill on 18th December using G-Money But It Does not Reflect in the Account

I called earlier and complained on the topic above and the complaine reference number is 213119402

I need feedback please.
NAME: AFEKU KWAME ELLIOT
Mobile number: 0249551023
ACCOUNT NUMBER:748146263
AMOUNT: GHC80
PAYMENT REFERENCE: 8LT31PK007
Date : 18/12/2021
Counting on your usual cooperation.