Creating an account for new metres
I have realised that most new metres fixed, takes a long time before receiving bill, some take as far as 5years before receiving cumulative bill, and this poses financial hardship for whoever is to pay. Sometimes if the house was given for rent, by the
Phaces off
We are currently experiencing phace off at awoshie Onyinase lane 18 but the next lanes all have light
Light out
Since yesterday late evening till this morning, there's no light at my hood Agatha perfect taste 1 on the Westland Boulevard Road 27
Payment Not Reflecting
Hello! Please, I used the app to buy prepaid on 11th April 2022. I was deducted but it has not reflected since.
top up didnt reflect
I have paid for a prepaid top with the new short code (*226#) but it’s hasn’t been topped up since last two days and it has cut off today because there was an error message that the payment wasn’t successful but I have make a payment of 60 gh for a top
Still not getting my prepared meter ready
I have applied and paid for a meter since last year but it is still not ready. i need flat rate
I Paid (GHC80) Bill on 18th December using G-Money But It Does not Reflect in the Account
I called earlier and complained on the topic above and the complaine reference number is 213119402 I need feedback please. NAME: AFEKU KWAME ELLIOT Mobile number: 0249551023 ACCOUNT NUMBER:748146263 AMOUNT: GHC80 PAYMENT REFERENCE: 8LT31PK007 Date : 18/12/2021
Missing notification
Meter number : P181127167 Momo number 0548938223 Meter name : Baba Naja Amount 20
Payment not reflecting
I bought prepaid through the app yesterday and since then I've not received it what's going on
Payment Not Reflecting
Meter number: P19310218 Mobile money number: 0249566666 Transaction ID (If any): PRE20210623204545000199 Meter Account Name: Julian Bortey
Issues relating to old ECG meters
This app is useful to many people especially now that smart meters are been deployed all over the country. Unfortunately some people do have old meters installed some 5yrs ago that are not compatible with the app. My suggestion therefore is to ensure
When l want to buy credit
This is the message I get when l try to register my phone number, meanwhile my network is working If l want to buy credit the reply l get is l should update and register my number at user settings. If l go there to register this is the message l get.
ECG App not responding
Pleaaw i have been trying to access the ECG app fpr about 2 hours now but it is not opening. The USSD code too is not working. When i try I'm told the service is currently unavailable
Light out in my area
Hi, good evening please it's light out at my area Madina New Road just some minutes ago
Account number
Please what is my account number for meter number 17309389, it's very urgent
Payment not reflecting
Meter number:P191054433 Mobile phone number:0545530127 Amount paid :10.00
What is the amount if monthly meter charges
Pls what is the exact amount on the monthly meter charges ...can we also get a full statement on that separately cause there are all this unprecedented charges on out pre paid top ups pls
Can't receive code sent to my phone number
I try to register my phone number so I can buy prepaid for my meter at shop and house but, can't receive the code sent to my phone number.
Service-level agreement (SLA)
The help center should sets up the expectations between the service provider and the customer and describes the products or services to be delivered, which is call service-level agreement (SLA) because as am talking now I purchased a credit since last
Problems with recharing with the ECG APP
Been trying to purchase sm credit fr more thann a day now buh all to no avail..The app tells me meter number validation for recharge failed..Any help pls
REMINDER
Dear customer service. Just a gentle reminder of my issues reported which is 5 to 6 days now with nothing done on it. "Your ticket has been created with the ticket ID 362251 and subject "NOTIFICATION NOT FOUND" Kindly assist. Thank you. 0244028907
Payment not reflecting
Meter number : P181127167 Mobile number : 0548938223 Transaction ID : 13998328445 Amount : 20
No token found
No token found since Friday
Token not found
I bought credit Friday and I have not been given token.
Token not found
P171034966 0208099587 0000001730163364 Amount 20.00 0000001732196057 Amount 10.00
Token not Found
P171034965 0208099587 30.00
Token
Please I bought prepaid since yester I have not been given token . Meter number P171034965 Amount 30.00
Platform
Is this platform actually active and working .....As in issues and problem as solved and attended to ???///
Credit not reflecting
Please I haven't received the credit yet. Thanks.
Meter Readings
I wish the ECG Mobile App could further be developed for postpaid users most especially to view and also cross verify meter readings. The readings could include the date and possibly the individual responsible. I think this could significantly reduce
I can't by credit
I can't by credit to my account. Meter number: 201237069
Error
Purchase credit to wrong meter number Location:- Prampram District Type of meter:- Prepaid Error number:- P 141100554 Amount:- 8th of June 100ghc Amount:- 10th of June 100ghc Thanks
Definition or meaning
I would like to know the meaning of Energy first threshold (EFT). Since I saw EFT on my May bills.
Welcome to ECG Community
The Community hub lets us build a powerful community around the business, while still serving you "customers" via other channels. You can post 4 types of content within this community. These are Ideas, Questions, Problems, and Discussions. Each of these serves a particular purpose. When you have something to discuss with us, you can post a discussion within the community. It's a great way to debate and collaborate. You can ask specific questions about ECG, within the community hub. Answer to these
Payment Not Reflecting
I was deducted from my Momo wallet but never had the topup and this is the second time in one month any explanation please
Payment not reflected
Sincerely speaking i am not happy about how my issue concerning payment not reflecting. I called your call centre provided all necessary information they needed, followed up with emails and up till now this problem hasn't been rectified. Its unfortunate
Payment not reflecting
I made payment of 38.00 yesterday up to now no notification this are my details Transaction ID 12411083122 Momo number 0545070738 Amount: 38.00 Meter number: p161116559 Meter name: Nana Toah Date 15-05-2021 Time 7:22pm
Automatic Deletion of Notification in ECG Mobile App
I just noticed this morning that notifications in the ECG Mobile App has been delected leaving notification for 20th and 14th December 2020. I will humbly suggest if users are given the option to delete the notification they wish to instead of the system
Power Outage
We lost power around Oyarifa Special Ice Water factory area and I wanted to confirm if it's due to a fault or general power outage aka "dum sor"? Plus when power will be restored?
Ticket 234624
Madam Diana Abban. Please you cannot close at ticket in which you have pending issues on.
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